Help & FAQ
How to shop, pay, track orders and more.
Understand every step a customer takes so you can help them and set the store up well.
- Customers open your store link, browse and search products.
- They add items to a cart, check out, pay, and get an order confirmation.
- They can create an account, track orders, reorder, and manage wishlists/subscriptions.
Make sure customers can discover what you sell.
- Customers browse categories or use search on your store.
- They open a product for its details, price, images and stock, and can ask a question.
Get customers from cart to a confirmed order smoothly.
- Customers add items, adjust quantities, and apply a coupon.
- They go to checkout, enter delivery details, choose payment, and place the order.
- They get an order confirmation and number.
Let customers pay the way they prefer.
- At checkout, customers pick Cash on Delivery or pay online (UPI/card).
- Online payments confirm the order instantly; COD confirms on delivery.
Give customers a home for their orders and details.
- Customers create an account or sign in on your store.
- From their account they see orders, addresses, wishlist and subscriptions.
Keep customers informed after they buy.
- Customers view My Orders or use the Track page with their order number.
- They see status from confirmed to delivered, and can download an invoice.
Handle after-sale actions so customers stay happy.
- From an order, a customer can Reorder, request a cancellation, or request a return.
Capture interest even when an item is out of stock.
- Customers add products to a wishlist.
- For an out-of-stock item, they request a back-in-stock alert.
Build trust with real reviews and answered questions.
- Customers leave a review/rating after buying, or ask a question on a product.
Let customers claim offers and opt in to updates.
- Customers enter a coupon code at cart/checkout to get the discount.
- They can subscribe to your newsletter from the store footer.
Give customers steady deliveries they control.
- Customers view their subscriptions and can renew or cancel them.
Give customers the trust info they look for before buying.
- Create content pages (About, Shipping, Returns, Privacy).
- They appear on your store for customers to read.
Show your listings to the public as a ready website.
- Share your public listings link.
- Visitors browse properties and enquire — enquiries become your leads.
Show fresh daily prices to customers.
- Share your public rate page link.
- Customers see today's rates and can order/subscribe.
Let customers purchase and complete your courses.
- A learner buys a course from your store.
- Purchase auto-enrols them; they study it in My Learning.